沒有人願意被強迫買一件物品，或是被派去做什麼事情。我們都喜歡隨心所欲地買東西，或者按照自己的意願做事，而且希望有人和我們談論我們的願望、需求和想法。
No one likes to feel that he or she is being sold something or told do do a thing. We much prefer to feel that we are buying of our own accord or acting on our own ideas. We like to be consulted about our wishes, our wants, our thoughts.
Dale Carnegie <How to Get Cooperation>
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