superior: one who is above another in rank, station, or office
downtime: the time during which a machine, especially a computer, is not working
successor: a person or thing that comes after
nosedive: a sudden steep fall or drop; a situation where something suddenly becomes worse or begins to fail
predecessor: a person who did a job before somebody else
liquidate (something): to close a business and sell everything it owns in order to pay debts
clam chowder: chowder made with chopped clams, tomatoes, vegetables, and seasonings
dwindle: to become gradually less or smaller
There are organizations that talk a lot about the customer and then completely neglect the people that deal with the customer --- the employees. The Production Capability principle is to always treat your employees exactly as you want them to treat your best customers.
有些組織大談客戶至上，卻完全忽略了與客戶打交道的人——員工。生產能力原則就是要永遠像對待最佳客戶一樣對待員工。
ingenuity: the ability to invent things or solve problems in clever new ways
shape up: to improve to a good or acceptable condition or standard of behavior
grenade: a small missile that contains an explosive or a chemical agent (such as tear gas, a flame producer, or a smoke producer) and that is thrown by hand or projected (as by a rifle or special launcher)
macho: male in an aggressive way
shape up or ship out: (informal) used to tell somebody that if they do not improve, work harder, etc. they will have to leave their job, position, etc.
devote to: to give an amount of time, attention, etc. to something
moonlight: to have a second job that you do secretly, without telling your main employer
deplete (something): to reduce something by a large amount so that there is not enough left
eternal: without an end
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