You deserve very little credit for being what you are --- and remember, the people who come to you irritated, bigoted (偏執的), unreasoning, deserve very little discredit for being what they are. Feel sorry for the poor devils. Pity (同情) them. Sympathize with them.
Dr. Arthur I Gates said in his splendid book Educational Psychology, "Sympathy the human species universally craves. The child eagerly displays his injury; or even inflicts (強加) a cut or bruise in order to reap abundant sympathy. For the same purpose adult...show their bruises, relate their accidents, illness, especially details of surgical operations. 'Self-pity' for misfortunes real or imaginary is, in some measure, practically a universal practice."
Carnegie, D. (1981). How to Win Friends & Influence People (Revised Ed.) New York, NY: Pocket Books.
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